Refund Policy for BetHacker.io
Membership subscription fees can be currently paid via PayPal. Refunds can be requested if the service isn’t delivered as described or if the purchase was made without the bill payers’ permission.
However please note refunds cannot be sent for any other reason.
BetHacker.io has made it easy to cancel an active subscription either in the account membership area or via PayPal directly. It’s the customer’s responsibility to manage the subscription and to be aware of payment amounts and dates. If a payment is taken (either initial or recurring) and a cancelation request is received after this then the subscription will be suspended and no further payments will be taken. The payment already processed will not be refunded in normal circumstances. The membership access and service will continue to be provided for the full period paid for. BetHacker.io reserves the right to credit free month(s) membership instead of refunds in some cases excepting cases of unauthorized payments where a monetary refund will be provided.
Email Delivery & Account Access:
After registering for a BetHacker.io subscription the member will be added to the mailing list. Please note there is the option to unsubscribe from the email delivery at any point – this is available in the footer of all communication from BetHacker.io. However, using this DOES NOT cancel your subscription. Members must cancel the payment authorization via Paypal if they wish to discontinue using the service.
BetHacker.io could include the option of accessing the picks belonging to the subscriptions chosen by each individual users directly from their member account on BetHacker.io at a later date. All users will be informed when this happens.
Free Trial Refund Policy for BetHacker.io
Occasionally free trials for BetHacker.io’s service(s) will be made available. Although no payment will be taken initially; payment details must be registered to activate this trial period – via PayPal. The trial period is clearly stated during the checkout process and again confirmed in the welcome emails sent out by BetHacker.io’s automated mailing software.
The customer must ensure they are fully aware of the cost of membership and the duration of their free trial. All trial plans will automatically upgrade unless the subscription is canceled during the free trial period. Refunds cannot be provided in the circumstance where buyers are ‘unaware’ that payment would be taken. As a gesture of goodwill, there is one exception to this rule. In the case that a buyer contacts BetHacker.io within 24 hours of a payment being processed then a refund may be provided if the buyer had intended to cancel but had been unable to do so for a reasonable reason that BetHacker.io is responsible for (eg. website loading issues or failing to respond to a cancelation request via email). As stated previously refunds cannot and will not be provided when subscribers have failed to manage their subscription. The billing agreement is clear and these terms have to be read and agreed to by all new members during the registration process.
How to Cancel BetHacker.io Subscriptions:
Subscribers using PayPal can easily manage their subscription by logging directly in to their account. There is a section for ‘pre-approved’ payments. Simply select the BetHacker.io subscription and select ‘cancel’. This will stop all future payments or cancel the free trial (if still during this period)
After Cancellation – Important Information
If the customer requests to cancel their membership either by contacting BetHacker.io support or by logging in and suspending/canceling the payment authorization as previously described then no further payments will be taken. BetHacker.io cannot and will never directly debit a customer account – all payments are managed through the subscription software and via PayPal.
After canceling the customer will continue to receive access to the BetHacker.io service for the duration remaining on their subscription plan. For example, if a member signs up on the 1st January and makes a payment for a month then chooses to cancel a week later – they will continue to receive access to the full service for the remaining period (until February in that example)
Please note there is no option to cancel and receive partial refunds due to the nature of our service. However, BetHacker.io’s mail delivery software and website login system allows our support staff to track how many times members access our service and read the advisory emails. If it is clear from this information that a member was unable to access our service then a refund may be provided.